Terms and Conditions

As at 13 June 2026

Sylvia Steenken Management Consultancy
trading as FranchiseForYou
Nierster Straße 3
47809 Krefeld
Germany

1. Scope

1.1 These General Terms and Conditions apply to consultancy, concept development, facilitation, workshop, training, documentation and other project services provided by FranchiseForYou.

1.2 FranchiseForYou enters into contracts exclusively with entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), legal entities governed by public law and special funds governed by public law.

1.3 Any conflicting or supplementary terms and conditions of the customer shall only apply if FranchiseForYou has expressly agreed to their inclusion in writing.

2. Conclusion of the contract and order of priority

2.1 The content and scope of the services are set out in the relevant quotation, the order confirmation or any other individual agreement.

2.2 In the event of any inconsistencies, individual agreements, the quotation and the specific service description shall take precedence over these General Terms and Conditions.

2.3 For evidential purposes, individual agreements and amendments should be recorded in writing, in particular by email. The statutory priority of individually agreed terms remains unaffected.

3. Services

3.1 FranchiseForYou shall provide the agreed services in a professional manner and with the care customary in the industry.

3.2 Unless a specific outcome has been expressly agreed as the result to be delivered, the services shall be provided as such. No specific economic, commercial, legal or tax outcome is guaranteed.

3.3 FranchiseForYou is entitled to engage suitably qualified staff and subcontractors. Where the provision of services by a specific individual has been expressly agreed, that agreement shall prevail.

3.4 FranchiseForYou does not provide legal or tax advice, unless this is expressly provided by appropriately qualified professionals.

4. Changes to benefits and additional benefits

4.1 Any changes or additions to the agreed scope of services shall be agreed between the parties before they are implemented.

4.2 Additional services shall only be carried out upon written instruction from the client. Unless separate remuneration has been agreed, invoicing shall be based on the hourly or daily rates specified in the quotation.

4.3 FranchiseForYou shall inform the customer of the estimated additional work involved prior to carrying out the work, unless this is already apparent from the customer’s enquiry.

5. Customer involvement

5.1 The customer shall provide FranchiseForYou with the information, documents, access and decisions required for the provision of services in a timely and complete manner.

5.2 FranchiseForYou may, as a general rule, assume that the information provided by the customer is correct and complete, provided there are no obvious discrepancies. A separate verification is only required if this has been expressly agreed.

5.3 Delays caused by late or incomplete cooperation shall result in the agreed deadlines being extended accordingly. Any additional work arising from this may be invoiced at the agreed rates.

6. Deadlines and obstacles to performance

6.1 Dates and deadlines for performance are only binding if they have been expressly agreed as such.

6.2 If a service cannot be provided as planned due to illness, force majeure, significant technical faults or other circumstances for which FranchiseForYou is not responsible, an alternative date will be arranged at the earliest opportunity.

6.3 In such cases, claims for damages shall only arise in accordance with the liability provisions set out in clause 13.

7. Remuneration and Terms of Payment

7.1 Remuneration shall be determined in accordance with the relevant quotation or individual agreement. All prices are exclusive of the applicable statutory value added tax.

7.2 FranchiseForYou may issue progress or interim invoices in line with the progress of the work.

7.3 Invoices are payable in full within 14 calendar days of receipt, unless otherwise agreed.

7.4 In the event of late payment, the statutory provisions shall apply.

7.5 If a contract is terminated before services have been fully rendered, payment must be made for the services rendered up to the date of termination and for any expenses already incurred. Any further claims shall be governed by the statutory provisions. FranchiseForYou must allow for any expenses saved and the alternative use of any capacity that has become available to be set off against its claim.

8. Travel and incidental expenses

8.1 Travel and accommodation costs, as well as travel times, shall preferably be agreed as a lump sum in the quotation.

8.2 Unless a flat rate has been agreed, necessary travel expenses from the Düsseldorf office will be calculated as follows:

• Train journeys up to 1st class,
• Air travel in Economy Class,
• Car journeys at 0.50 euros per kilometre travelled,
• Accommodation and other necessary travel expenses, based on actual costs incurred.

8.3 When choosing a means of transport, due consideration shall be given to costs, journey time and practicality. Any journeys involving costs that are exceptionally high in relation to the value of the contract shall be agreed with the customer in advance.

8.4 Unless a flat-rate travel allowance has been agreed, the pure travel time expected on the basis of standard travel planning shall be charged at 50 per cent of the agreed hourly or pro-rata daily rate. Unforeseeable waiting times, traffic jams and similar delays shall not be charged additionally.

8.5 If work is carried out on behalf of the client during the journey, the time spent on such work shall be invoiced at the standard rate of remuneration in lieu of the travel time.

9. Cancellation and rescheduling of agreed appointments

9.1 The customer may cancel or reschedule agreed individual appointments, workshops, facilitated sessions or events free of charge up to seven calendar days before the date in question.

9.2 In the event of a late cancellation, FranchiseForYou may charge the following percentages of the fee agreed for the appointment:

• six to two calendar days before the date: 30 per cent,
• on the calendar day before the appointment: 50 per cent,
• on the day of the event or in the event of a no-show: 100 per cent.

9.3 Any travel, venue or external costs that have already been incurred and can no longer be cancelled will be charged separately.

9.4 The customer is entitled to prove that FranchiseForYou has incurred no loss, or a substantially lower loss. FranchiseForYou shall set off any expenses saved and any compensation received from other sources.

9.5 Provided that a reasonable alternative date can be agreed at short notice, FranchiseForYou may waive the cancellation fees in full or in part.

10. External services

10.1 External services or products shall only be commissioned following prior approval by the customer.

10.2 If FranchiseForYou engages a third party as a subcontractor in its own name, the agreed or actual costs incurred shall be passed on to the customer without any additional handling fee.

10.3 If the customer commissions the third party in their own name, the contractual relationship is established directly between the customer and the relevant provider.

11. Rights of use

11.1 Any pre-existing methods, models, templates, concepts, tools and general know-how belonging to FranchiseForYou shall remain the property of FranchiseForYou.

11.2 Upon full payment, the customer shall be granted a non-exclusive right of use, unlimited in time and geographical scope, to the deliverables produced specifically for them, for their own business purposes as set out in the contract.

11.3 Insofar as this is consistent with the purpose of the contract, the right of use also includes internal reproduction, adaptation and provision to the customer’s employees, franchisees or cooperation partners.

11.4 Any disclosure, publication, commercial exploitation or use for third parties beyond this requires the prior consent of FranchiseForYou.

11.5 Rights to third-party content are governed by the relevant licence terms.

12. Confidentiality, data protection and digital tools

12.1 Both parties shall treat the other party’s trade secrets, business secrets and other recognisably confidential information as confidential.

12.2 The duty of confidentiality shall not apply to information which is in the public domain, which can be shown to have already been lawfully disclosed, or which must be disclosed pursuant to statutory obligations.

12.3 Confidential information may be disclosed to employees, subcontractors and professional advisers to the extent that this is necessary for the performance of the contract and provided that they are subject to appropriate confidentiality obligations.

12.4 FranchiseForYou may use digital, cloud-based and AI-supported tools to provide its services. Confidential or personal customer data will only be processed in systems that are suitable for this purpose and compliant with data protection legislation. AI-supported results will be subject to expert review before they are used.

12.5 Where one party processes personal data on behalf of the other, the parties shall, where necessary, enter into a separate agreement on data processing in accordance with Article 28 of the GDPR.

12.6 The confidentiality obligations shall continue to apply even after the termination of the contract.

13. Liability

13.1 FranchiseForYou shall have unlimited liability:

• in cases of wilful misconduct and gross negligence,
• in the event of a culpable injury to life, limb or health,
• in the case of guarantees expressly undertaken, and
• in cases of mandatory statutory liability.

13.2 In cases of simple negligence, FranchiseForYou shall only be liable for a breach of a material contractual obligation. Material contractual obligations are those the fulfilment of which is essential for the proper performance of the contract and on the observance of which the customer may reasonably rely.

13.3 In the cases referred to in clause 13.2, liability shall be limited to the loss or damage typical of the contract and foreseeable at the time the contract was concluded.

13.4 The limitations of liability also apply in favour of FranchiseForYou’s employees, agents and vicarious agents.

13.5 Where damage is caused by incorrect, incomplete or belatedly provided information, or by any other breach of duty on the part of the customer, the statutory principles of contributory negligence shall apply.

13.6 FranchiseForYou is obliged to provide professional advice, but gives no guarantee as to the economic or practical implementation or the success of the recommended measures.

14. Term and Termination

14.1 The contract shall terminate upon full performance of the agreed services, provided that no term or ongoing service has been agreed.

14.2 Contracts with a fixed term may only be terminated in the normal course of business if this is provided for in the offer or the contract.

14.3 The right of both parties to terminate the contract for good cause remains unaffected. Good cause shall be deemed to exist, in particular, where one party fails to fulfil a material contractual obligation despite being given a reasonable period of time to do so, and the other party cannot reasonably be expected to continue the contract.

14.4 Notice of termination must be given in writing.

15. Final provisions

15.1 The law of the Federal Republic of Germany shall apply, to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

15.2 The place of performance shall be Düsseldorf, insofar as this is permitted by law and unless otherwise agreed in individual cases.

15.3 The exclusive place of jurisdiction for all disputes arising out of or in connection with the contractual relationship shall be Düsseldorf, provided that the customer is a trader, a legal person governed by public law or a special fund governed by public law. In all other respects, the statutory places of jurisdiction shall apply.

15.4 Should any provision of these General Terms and Conditions be or become invalid, in whole or in part, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by the relevant statutory provisions.